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How do you get beyond surface-level customer signals and actually understand what’s driving decisions?

, Interim Head of Customer Support Operations at Scribd, who led an innovative program called 

 during her time at Issuu. The goal was simple: create space for customers to share how their businesses operate, what influences their decisions, and how products fit into their work.

Those conversations surfaced insights that directly informed product, GTM, and customer experience.

How to structure better customer conversations 

What actually shapes buying and adoption 

Drop your questions below and join the conversation, and 

AMA: Growth Through Connection with Audrey Vandenbroeck

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