Event Replay: What to Do When AI Handles Most of Your Support Questions

Richard Millington is the founder of FeverBee, a community consultancy, and author of the book ‘Build Your Community’.

Over the past 15 years, Richard has helped over 320 organisations, including Apple, Meta, Microsoft, Google, The World Bank, and SAP, use powerful psychology to build thriving communities.

Through his community management academy, he has also trained over 1200 of the world’s top community pros.

Josh Zerkel is Head of Marketing & Community-Led Growth at Gradual. A recognized leader in community strategy, he has built and scaled programs at Asana, Evernote, HeyGen, and CBS News that have driven millions in pipeline, global engagement, and cross-functional impact. He’s the author of The Community Code, and a trusted advisor to startups and enterprise teams building community-powered growth engines.