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THE HUMAN EDGE — Building Customer Relationships in a World Optimizing for AI
Location
IN-PERSON
6:00 PM - 8:30 PM PST
(Event time zone)
November 10, 2026

THE HUMAN EDGE — Building Customer Relationships in a World Optimizing for AI

# Community
# Format: Thought Leadership

THE HUMAN EDGE

Building Customer Relationships in a World Optimizing for AI

An invite-only roundtable for customer-facing leaders
AI, automation, and better access to data have shifted how organizations approach the customer experience. But these new tools don't always result in better outcomes. Customers still want to feel known, understood, and valued.
Join us in Seattle for The Human Edge: Building Customer Relationships in a World Optimizing for AI, a private dinner discussion for senior customer-facing leaders.
We’ll compare notes on what’s actually happening inside our organizations: where AI is helping, where it’s falling short, and where human expertise is more crucial than ever.
The conversation will focus on three parts of the customer experience: uncovering needs, delivering value, and finding ways to bring your customers along as products and processes evolve.
No decks. No presentations. No product pitches. Just an honest conversation among peers.
November 10, 2026 | 6:30 PM PT The Butcher’s Table | Seattle
This event is part of The Human Edge, a Gradual event series exploring how organizations can create meaningful human connection in an increasingly digital and AI-augmented world.

Speakers

Jamie Pierce-Cote
Head of Growth @ Gradual
Jeanne Jones
VP of Member Marketing @ BECU
Starting in 20 days 3 hours
6:00 PM - 8:30 PM PST (Event time zone)
November 10, 2026
Location
In Person
Starting in 20 days 3 hours
6:00 PM - 8:30 PM PST (Event time zone)
November 10, 2026
Location
In Person