Day 1

The Renewal Was at Risk Six Months Ago. You Just Didn’t Know

Your customer says everything is fine. Usage looks healthy. Your champion seems happy. Then the renewal conversation begins, and you discover they’re planning to leave.

Renewals aren’t won in the final 60 days. They’re earned, or put at risk, throughout the entire customer relationship.

Bob London, creator of Radically Authentic Discovery (RAD),

, Gradual’s new virtual series featuring three practical lessons from an expert in just 30 minutes.

Bob will share how Customer Success teams can uncover hidden churn risks, competitive threats, and gaps in customer-perceived value long before the renewal conversation begins.

How to ask questions that reveal what customers really think, value, need, and worry about

What to listen for beyond the words “everything is fine”

How to turn those insights into action while there’s still time to strengthen the relationship

Stop being surprised by churn. Start uncovering risk throughout the customer journey.

The Renewal Was at Risk Six Months Ago. You Just Didn't Know

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The Renewal Was at Risk Six Months Ago. You Just Didn't Know

The Renewal Was at Risk Six Months Ago. You Just Didn’t Know

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