The ROAD to Renewal: How to Uncover Churn Risk Before It’s Too Late

# Community

# Customer Success & Support

# Gradual: Customer Stories

Your customer says everything is fine. Usage looks healthy. Your champion loves you. Then you sit down to talk about renewal and discover they’re leaving.

What did you miss, and when?

Renewals aren’t won in the final 60 days. They’re earned, or put at risk, throughout the customer relationship.

Join Bob London, creator of Radically Authentic Discovery (RAD), for the next session of 3 in 30, Gradual’s fast-paced series featuring practical lessons you can put to work right away.

Bob will share how CSMs can uncover hidden churn risks, competitive threats, and gaps in customer-perceived value long before the renewal conversation begins.

You’ll learn specific questions and listening techniques to uncover what customers really think, value, need, and worry about, and how to turn those insights into action while there’s still time to influence the relationship.

October 29 | 1:00 PM ET

Stop being surprised by churn. Start discovering what could cause it throughout the customer journey.