Ask questions, compare notes, and share what’s working (or not).

Community Conversations

Community builders talk a lot about engagement, but underneath that is a simpler question:

What makes a community actually feel clear, safe, and worth participating in?

, they'll share a repeatable play they’ve used across multiple platforms to improve activation, trust, and cross-team alignment through thoughtful community design.

The framework centers on three questions Brittney uses to evaluate member experience and identify where a community’s systems may be creating friction or confusion for members.

This AMA is open before and after the event so we can explore the topic together. A few questions to get the conversation started:

What signals tell you that a community feels unclear or unsafe to members?

What are the most common friction points you’ve seen in onboarding or early participation?

Have you ever made a small structural change in a community that had a surprisingly large impact on engagement or trust?

Drop your questions for Brittney below, or share examples from your own community work. You can also upvote questions you’d like us to cover during the live session.

AMA: Three Questions That Shape Member Experience with Brittney Aston

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