Ask questions, compare notes, and share what’s working (or not).

Community Conversations

A new customer asks a question in the community during their first week.

Another customer shares a workaround they figured out months ago.

No support ticket. The customer gets unstuck faster. And at the same time, they see someone else successfully using the product.

onboarding, support, education, and belonging.

We often think of community as another destination in the customer journey. But what if we thought about it as something that actually 

Does onboarding happen faster? Does adoption improve? Do teams spot customer challenges earlier? Do future advocates start building relationships long before anyone calls them an advocate?

This month, we’re exploring the theme: 

Community Should Change the Customer Journey.

What’s one thing that happens differently for your customers because your community exists?

Community should change the customer journey

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