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We’re spending September looking at where community actually changes the customer experience, not just where it creates engagement.

I’m curious where you’ve seen the strongest effect in practice.

Is it onboarding, when new customers are trying to understand how other people actually use the product?

Adoption, when customers need examples and ideas?

Retention, because the community gives your team visibility into what customers are struggling with before renewal?

Or advocacy, when active members gradually become champions?

If you had to choose one point in your customer journey where community has the biggest impact today, where would it be?

And where do you think there’s still an opportunity you haven’t built for yet?

Where does community have the biggest impact in your customer journey?

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