Event Recaps

A practical recap of how Splunk’s community team approached migration planning, communication, and member trust during a major platform change.

We just shipped a fresh set of product updates focused on community customization, learning experiences, events, integrations, and analytics—including a more powerful pre-login homepage builder, customizable welcome emails, native course quizzes and certificates, streamlined event duplication and event-type switching, plus expanded Marketo and Common Room integrations. You’ll also find notable improvements like upgraded club metrics, search history reporting, and a unified global chat experience, with more enhancements on the way.

Community leaders gathered in San Francisco to explore how engagement becomes intelligence, sharing real examples of human connection, member behavior, and community-led program design.

Discover how the Gradual Community brings marketing, sales, CX, product, and community leaders together to learn, share, and grow what drives results.

Gradual brought together senior leaders from across CX, Marketing, Product, Growth, Brand, and Community for an evening of open conversation on what it really takes to build customer trust in an AI-driven world. The group explored how transparency, cross-functional alignment, and authentic human connection shape lasting relationships with customers. From defining “trust as the new moat” to rethinking how teams collaborate and show personality, the discussion made one thing clear: trust grows through listening, honesty, and shared purpose.

At our October Community Roundtable in San Francisco, community builders and cross-functional partners came together to explore how trust, transparency, and human connection shape customer relationships in the age of AI. The conversation touched on the power of authentic voices, the importance of company-owned community spaces, and how teams can see beyond personas to better understand the people they serve.

Klue’s Jenn Delconte shared how Peer Circles transformed customer engagement into collaboration across Product, CS, and Marketing—and how you can apply the same model.