Event Recaps

We just shipped a fresh set of product updates focused on community customization, learning experiences, events, integrations, and analytics—including a more powerful pre-login homepage builder, customizable welcome emails, native course quizzes and certificates, streamlined event duplication and event-type switching, plus expanded Marketo and Common Room integrations. You’ll also find notable improvements like upgraded club metrics, search history reporting, and a unified global chat experience, with more enhancements on the way.

Gradual brought together senior leaders from across CX, Marketing, Product, Growth, Brand, and Community for an evening of open conversation on what it really takes to build customer trust in an AI-driven world. The group explored how transparency, cross-functional alignment, and authentic human connection shape lasting relationships with customers. From defining “trust as the new moat” to rethinking how teams collaborate and show personality, the discussion made one thing clear: trust grows through listening, honesty, and shared purpose.