Event Recaps

A recap of my conversation with Ashley Williams on turning internal skepticism into support by clarifying community’s value, evolving with company needs, and building trust over time.

A recap of Gradual’s Context First dinner in New York exploring how leaders translate customer engagement signals into cross-functional alignment and executive decision making.

A recap of Gradual’s conversation with Brittney Aston on how orientation, participation design, and psychological safety shape member experience and community engagement.

Repeat customer buyers close faster and generate higher value. This recap explores how B2B teams can activate repeat buyer programs by improving customer data and cross-team visibility.

A candid Executive Insights conversation with Holly Firestone on how community teams build internal alignment by translating member value into shared context across the business.

A practitioner-led recap on B2B community leadership, executive buy-in, and how to translate community work into measurable business impact.

A practitioner-led recap of Gradual’s January Community Roundtable, exploring how community signals and shared context are shaping GTM strategy decisions.

A practical recap of how Splunk’s community team approached migration planning, communication, and member trust during a major platform change.