Event Recaps

A recap of Gradual’s conversation with Brittney Aston on how orientation, participation design, and psychological safety shape member experience and community engagement.

Repeat customer buyers close faster and generate higher value. This recap explores how B2B teams can activate repeat buyer programs by improving customer data and cross-team visibility.

A practitioner recap of how Reddit engagement supports GEO and helps teams turn external conversations into shared customer context.

A candid Executive Insights conversation with Holly Firestone on how community teams build internal alignment by translating member value into shared context across the business.

A practitioner-led recap of Gradual’s January Community Roundtable, exploring how community signals and shared context are shaping GTM strategy decisions.

A practical recap of how Splunk’s community team approached migration planning, communication, and member trust during a major platform change.

We just shipped a fresh set of product updates focused on community customization, learning experiences, events, integrations, and analytics—including a more powerful pre-login homepage builder, customizable welcome emails, native course quizzes and certificates, streamlined event duplication and event-type switching, plus expanded Marketo and Common Room integrations. You’ll also find notable improvements like upgraded club metrics, search history reporting, and a unified global chat experience, with more enhancements on the way.

Community leaders gathered in San Francisco to explore how engagement becomes intelligence, sharing real examples of human connection, member behavior, and community-led program design.